The College of Administration and Economics at the University of Baghdad discussed, a PhD dissertation in field of Public Administration by the student (Manar Hamid Mohammed) and tagged with (The Mediating Role of Governance According to Basel Principles in the Relationship Between Business Process Reengineering and the Quality of Banking service ) , Under supervision of (Prof.Dr. Nisreen Jasim Mohammed)
The present study seeks to assess the influence of process re-engineering on the quality of banking services through the centralization of governance in alignment with Basel decisions within public “state-owned” commercial banks in Iraq. It also endeavors to ascertain the level of engagement of Rafidain, Rasheed, and Trade Bank of Iraq with the research variables. To contribute to enhancement, recommendations are provided. Employing a descriptive-analytical approach, the research focused on public commercial banks in Iraq as the population, with a stratified purposive sample of (170) respondents in leadership positions (division manager, Department Director, Assistant Director General, Director General) from the three banks. The research tool, a questionnaire, was distributed, validated through an opinion group of knowledgeable professors, resulting in (150) valid responses. Additionally, interviews enriched the data. Statistical programs, including AMOS, SPSS, and SMART PLS, were utilized for data analysis, employing descriptive and analytical statistical methods such as normal distribution, exploratory factor analysis, confirmatory factor analysis, validity and reliability tests, arithmetic mean, coefficient variation, standard deviation, simple linear regression, and multiple regression coefficient to examine hypotheses embodying the research’s main questions. Key findings indicate a statistically significant effect of process re-engineering on banking service quality through governance centralization based on Basel decisions, specifically in the dimensions of Board of Directors’ responsibilities and Compliance. No significant impact was observed in other governance dimensions, namely risk management, disclosure, transparency, and internal audit. The research proposes recommendations derived from these insights.
