The College of Administration and Economics at the University of Baghdad discussed , a master’s thesis in field of strategic planning by the student (Sura Faris Ibrahim ) and tagged with ( Identify and diagnose Quality Engineering requirements ) , Under supervision of (Assist.Prof. Dr. Suha Jamal moulod )
This research aims to develop mechanisms for improving the quality of services provided by the Al-Adhamiya Municipality, one of the governmental entities under the Baghdad Municipality, through the adoption of modern technologies and the proposal of procedures and programs that address prevalent issues. This is achieved by effectively employing quality engineering principles in the municipal department responsible for delivering infrastructure services within its designated geographical area. The primary problem identified is the low quality of services provided, coupled with high costs.
The research emphasizes the importance of quality engineering as a systematic and technical evolution of methods and procedures for controlling, ensuring, and improving service quality. It also highlights the role of effective risk management, information management, and human engineering in achieving key objectives. A case study methodology was adopted to conduct a comprehensive and in-depth analysis of the research problem, utilizing checklists for data collection and analysis to obtain accurate information about the size of gaps through weighted averages, conformity levels, and gap sizes.
The study also explored potential solutions to eliminate significant gaps in municipal operations. A total of 18 checklists were designed based on quality engineering requirements and dimensions aligned with the nature of the municipality’s work as a non-profit service organization. This posed a challenge for the researcher, as quality engineering concepts have been widely applied only in industrial and profit-driven organizations. The research also employed the Pareto Chart to analyze identified gaps and prioritize the few key factors that have the greatest impact on operations.
The research relied on primary sources and references to define and select quality engineering requirements as benchmarks in the checklists.
The practical aspect of the research led to several key findings, including the lack of implementation of human engineering principles, the absence of effective control mechanisms, low levels of training and qualification, a lack of quality culture, and dependence on traditional administrative systems.
The research recommends adopting a comprehensive and internationally accredited documentation system to ensure process quality, employing modern technologies and equipment to achieve effective quality control, and developing incentive and continuous training programs. It also emphasizes fostering a culture of continuous improvement to ensure sustainable performance and compliance with quality standards.