The College of Administration and Economics at the University of Baghdad discussed a higher diploma equivalent to Master’s Thesis in field of Strategic Planning by the student ( Khalid younus faris ) and tagged with (possibility of applying the requirements of the ISO 10006:2017 standard for quality management in projects – a case study of a sample of Diyala governorate departments ), Under supervision of (Dr. Suha Jamal Mawlood)
Quality management gains its importance in projects in general and government projects in particular from its close association with the economic, social and political aspects in the lives of citizens, in a country like Iraq and as a result of the circumstances it experienced during the previous periods exposed infrastructure and services in general to neglect and sabotage It has become necessary for the government sector represented by specialized departments in this field to carry out the burdens of reconstruction and rehabilitation based on modern scientific methods in evaluating project management and quality, leading to the provision of Best services, According to these premises, this study came to find out the possibility of applying the specification (ISO10006: 2017) as this standard is one of the modern specifications in project quality management, as this study aims to assess the reality of the possibility of applying the quality management system represented by the specification (ISO10006: 2017) in a sample of Diyala governorate departments (Department of Works and Maintenance, Department of Engineering Construction, Department of Buildings) after the research problem was identified in the extent to which the requirements of this standard can be applied within the selected sample, which was chosen as a result of its specialization In project management, as well as that these departments were not targeted as a research sample for this specification previously.
The actual reality of the sample was diagnosed using the case study method through the checklists that were prepared according to the specification guidelines and the Seven Likert scale to collect the necessary data. The researcher also used graphs and cause and effect chart (Ishikawa) as quality control tools to clarify the levels of gaps for the sample surveyed and the causes of these gaps. The results of the study indicated that there is a gap in the availability of standardization requirements in the Works and Maintenance Department estimated at 24.19%, at a rate of 4.76, which means that the standard as a whole and according to the study scale (fully available and partially documented) and in the Engineering Construction Department, the gap was 31.85%, at a rate of 4.075, which means The standard as a whole and according to the study scale (fully available and partially documented), while the gap in the Department of Buildings was 80% at a rate of 1.3, which means that the standard as a whole and according to the study scale (partially available and partially documented), and these percentages included varying gaps in some requirements in the planning and organizational aspects These results are attributed to the lack of a clear strategy for planning, organizing and documenting in these departments because they do not have special departments based on them in these operations. Influences the identification of required developmental aspects.
Based on these results, the study recommended the need to make improvements at the level of these departments, through the creation of new departments or units with appropriate powers that increase their ability to implement the requirements of the standard, and the adoption of a clear mechanism for evaluating workers. The study also recommended the establishment of a system for improvement that enables departments to take lessons learned from previous projects to reduce waste of effort and costs. These results and recommendations can be considered useful to other government departments that work within the field of project management and seek to develop their performance.